About BeyondTrust Support
You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more...
You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.
Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.
Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates.
The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.
BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.
Previous Versions
Here you can find the changelog of BeyondTrust Support since it was posted on our website on 2013-08-23 08:56:16.
The latest version is 2.2.19 and it was updated on 2024-04-22 15:00:55. See below the changes in each version.
BeyondTrust Support version 2.2.19-a4cdef93
Updated At: 2023-07-13
Changes: New issue submission option to request a support session.
Bug fixes.
BeyondTrust Support version 2.2.18-34e892e7
Updated At: 2022-07-28
Changes: Bug Fixes
BeyondTrust Support version 2.2.17-24510f44
Updated At: 2021-06-08
Changes: Web Browser and Image Gallery session tab deprecation.
Updated translation coverage, including new Russian localization.
Bug fixes.
BeyondTrust Support version 2.2.16-bfc6310b
Updated At: 2020-12-09
Changes: Support for full device control.
Chat notifications will now appear if the app is not in focus.
BeyondTrust Support version 2.2.15-2325837a
Updated At: 2020-10-20
Changes: Added full support capability for Zebra devices.
BeyondTrust Support version 2.2.14-32106e43
Updated At: 2020-07-27
Changes: Site hostname can now be provided and optionally locked through MDM configuration profiles.
BeyondTrust Support version 2.2.13-77d9737c
Updated At: 2020-01-14
Changes: Screen sharing and control on Samsung devices is now available through Knox.
BeyondTrust Support version 2.2.10-181eeec
Updated At: 2017-09-15
Changes: Bomgar InSight now uses VP9 technology to provide faster video streaming capabilities to help create a more seamless support.
BeyondTrust Support version 2.2.8-(61910)-Bomgar
Updated At: 2016-06-07
Changes: New Features and Enhancements:,Added support to allow unattended access to Android devices via Android Jump Clients.,Issues Resolved:,Resolved an issue with failing to detect network connectivity when only a LAN connection was available.,Resolved an issue with the customer client app crashing when the live camera feed button was clicked.,Resolved issues with gallery view,Resolved an issue with system information not being sent correctly on newer Android devices.
BeyondTrust Support version 2.0.1
Updated At: 2011-07-11
Changes: Several fixes and updates
Disclaimer
Official Google Play Link
We do not host BeyondTrust Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for BeyondTrust Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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